Director (& Manager) of Partner Success
Position: Director, Customer Success
Company Overview
- We create a leading technology-driven ecosystem for protection and insurance.
- Our solutions seamlessly integrate into businesses, enhancing customer experiences.
- We connect providers with new customer segments, boosting sales at low acquisition costs.
What We Do
- Deliver instant, hassle-free insurance access at the point of purchase through digital platforms.
- Empower customers with products that generate new revenue streams.
- Drive insurance sales by connecting providers with new customer pools at no extra cost.
Role Overview
- The ideal candidate will have extensive experience in expanding and renewing SaaS accounts.
- They will be customer-focused, analytical, and skilled in C-level communication.
- This role requires understanding client needs and presenting innovative solutions for digital insurance.
Key Responsibilities
- Serve as the primary contact and relationship manager for enterprise clients.
- Facilitate customer adoption, optimize workflows, and monitor key performance indicators (KPIs).
- Collaborate with internal teams to advocate for client needs and prepare Statements of Work (SOW).
Required Experience and Skills
- Over 10 years of leadership experience with a focus on customer success.
- Proven ability to build strong relationships with decision-makers.
- Excellent communication skills and experience in negotiating renewals.
Preferred Qualifications
- Familiarity with SaaS or consulting environments is a plus.
- An advanced degree is advantageous.
- Willingness to travel up to 15% for customer meetings.
What We Offer
- Flexible medical plan options for you and your family.
- Unlimited paid time off (PTO) and comprehensive dental and vision coverage.
- 401k program with matching contributions and paid family leave.