Integration Manager
My client is a Series E, global Payments platform, offering a range of solutions (including cross border payments, payouts and APIs) to enterprise platforms and marketplaces.
They’re currently seeking a NY-based Integration Manager to assist their revenue growth through presales, project management and post-sales activities.
Responsibilities:
- Technical Consultation: Become the subject matter expert for Payments/Treasury solutions
- Presales: Develop and demonstrate solutions using existing frameworks, APIs, and SDKs, showcasing platform versatility across various use cases.
- Onboarding Management: Oversee comprehensive client onboarding, working cross-functionally with legal, compliance and global operations team.
- Integration Support: Provide primary client relationship management through multiple communication channels.
- Transition & Follow-up: Facilitate smooth handover to operational teams post-integration while maintaining periodic client check-ins for relationship maintenance.
- Continuous Improvement: Contribute to product enhancement by providing customer feedback to Product Marketing and Developer Experience teams through post-launch debriefs.
Requirements:
- Technical Expertise: 5+ years in B2B SaaS implementation and/or API integration, strong troubleshooting skills, and comprehensive knowledge of Payment Services.
- Client-Facing Skills: Experience in presales/sales engineering/ solutions consulting/technical account management, with excellent communication abilities and the capacity to work with both technical and non-technical stakeholders.
- Project Management: Ability to manage long-term projects, meet deadlines, and adapt to changing business objectives.
- Problem-Solving Mindset: Analytical, detail-oriented approach with creative and innovative problem-solving skills.
- Technical Knowledge Transfer: Ability to quickly learn software systems and effectively teach end-users of various technical levels.