Strategic Client Director

About the job

Strategic Client Director⚡

Remote🌎

$200k Salary + Additional Performance Based Comp

What they do:

They are reimagining how the financial services industry builds deeper customer connections with innovative rewards.
Utilize premium SaaS solutions to power loyalty for Fintechs and top-tier banks around the globe.
Using a best-in-class technology suite and the world’s broadest rewards content marketplace, they are the engine behind winning banking and payments companies all around the globe.

Key Responsibilities:

• Serve as the lead point of contact for all US clients.
• Form strong relationships through overall leadership, development, and management with clients to establish trust.
• Engage with existing clients closely to identify revenue growth opportunities through soft upselling and cross-selling.
• Leverage both industry and internal product knowledge to provide consultative advice to clients on how they can maximize their technologies.
• Ensure the timely delivery of services and products to clients.
• Drive quarterly reviews and develop a program evaluation framework to assess the strengths of the program and identify areas for improvement.
• Build and mentor the team to deliver on client goals.
• Lead client negotiations and develop terms sheets and contracts.

What we’re looking for:

• 10-12 years of experience in loyalty/marketing within a bank/credit card/loyalty company in the US.
• Excellent external and internal communication skills, including presentation to senior management and C level.
• Ability to deal with ambiguity and navigate through a fast-paced environment.
• A self-starter who is willing to take initiative and work independently.
• Proven ability to incorporate past experiences into a startup environment.
• People management – experience in building and managing a small but strong team.
• Commercial, marketing, technical, and analytical acumen.
• Travel is required at least once a month.