About the Opportunity

We’re partnering with a fast-growing provider of fraud, compliance, and payments technology that helps organizations combat financial crime, automate risk operations, and make better decisions with real-time intelligence. Their platform supports leading enterprises across fintech, payments, banking, and digital commerce, helping teams reduce fraud losses, improve compliance outcomes, and streamline risk management.

The Culture

• Remote-first environment with team members located across North and South America.
• Results-driven culture focused on ownership, accountability, and continuous growth.
• Strong emphasis on work-life balance and flexibility.
• Employees are trusted to manage their schedules and work from wherever they’re most productive.

Location

• Remote within the United States or Canada.
• Work from home, a coworking space, or wherever you perform best.
• Fully distributed team with significant flexibility.

About the Role

Due to significant customer growth and product expansion, the company is investing heavily in its customer-facing team. This role will be responsible for managing strategic customer relationships, ensuring successful adoption of fraud, risk, compliance, and payment solutions, and acting as the primary liaison between clients and internal teams.

You’ll partner closely with product, analytics, engineering, integrations, and risk teams to help customers maximize value, solve complex business challenges, and improve operational performance.

Responsibilities

• Serve as the primary point of contact for a portfolio of customers.
• Drive product adoption and long-term customer success.
• Translate complex technical concepts into clear business solutions.
• Guide customers on fraud prevention, compliance, payments, AML, KYC, and risk management best practices.
• Develop and communicate meaningful performance metrics and success indicators.
• Partner with cross-functional teams to resolve strategic and operational challenges.
• Identify emerging fraud trends and work proactively with customers on mitigation strategies.
• Support expansion opportunities through strong relationship management and consultative problem-solving.

Requirements

• Experience in Customer Success, Account Management, Risk Operations, Solutions Consulting, or a similar client-facing role within B2B SaaS.
• Familiarity with API-based products and customer integrations.
• Background in fraud prevention, fintech, payments, compliance, AML, KYC, identity verification, or risk management preferred.
• Strong executive-level communication and presentation skills.
• Experience working with technical products and cross-functional teams.
• Excellent project management and organizational skills.
• Strong analytical capabilities with the ability to interpret data and generate actionable insights.
• Experience using business intelligence, reporting, or analytics tools.
• Ability to simplify complex concepts for both technical and non-technical audiences.
• Proven relationship-building and stakeholder management skills.
• Process-oriented mindset with a focus on continuous improvement.

Compensation

• Competitive base salary plus performance-based bonus.
• Equity participation with significant upside potential.
• Compensation aligned to experience, location, and market conditions.

Benefits

• Equity participation.
• Flexible PTO and company-wide holiday periods.
• Comprehensive health, dental, and vision coverage.
• Retirement plan matching programs where applicable.
• Home office setup stipend.
• Company-provided laptop and equipment.
• Monthly meal and team engagement allowances.
• Annual wellness stipend.
• Professional development and learning budget.
• Remote-first flexibility and work-from-anywhere culture.

This opportunity is ideal for someone with experience supporting fintech, payments, fraud, AML/KYC, or compliance customers who enjoys acting as a strategic advisor while working closely with technical and risk-focused teams.