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  • DevOps Engineer

    Payments

    Job Title: DevOps Engineer

    Location: Remote

    Employment Type: Full-time

    Reports to: CTO

    ‍

    We’re looking for a highly skilled DevOps Engineer to join our team. 

    ‍

    We are a well-funded, fast-growing startup, building AI-powered tools for financial professionals. We have strong product-market fit and an exceptional team, and we're poised for significant growth in the coming years. We are well-established, with hundreds of clients from the largest financial firms on Wall Street.

    ‍

    About The Role:

    As a DevOps engineer, you will:

    • Help to design, develop, and maintain system architecture, deployment processes, and security procedures in the highly-regulated world of finance.
    • Help to design, develop, and maintain ML operations for language models
    • Collaborate with other developers to ensure scalability and security in deployed systems.
    • Monitor system performance and recommend efficiency improvements, as needed.

    ‍

    About You:

    We're selective in our hiring process, and we seek engineers who not only match our startup DNA, but also share our core motivations and company values:

    • Driven by curiosity, and a desire to create real, lasting value for our customers.
    • Motivated to build tools with pride, believing that every detail matters.
    • Committed to writing elegant, maintainable code that empowers the team.
    • Able to thrive in a collaborative environment with minimal bureaucracy.
    • Have a track record of wearing multiple hats and adapting to new technologies.
    • Understand that startups occasionally require flexibility in work hours and responsibilities.
    • Value taking initiative and getting things done over rigid processes and direction.

    ‍

    We believe that the best communicators are teachers at heart, starting with empathy and seeking to create alignment rather than conflict, to mobilize their team to get more done, faster. If you're energized by the idea of joining a mission-driven team, building something transformative, and positioning yourself within an industry-leading firm, then we'd love to connect.

    ‍

    Highlighted Benefits:

    • Fully remote
    • Competitive salary
    • Medical, Dental, and Vision insurance with 100% company-covered premiums
    • Well-funded Health Savings Account (HSA)
    • 401k and equity plan
    • A flexible work environment that cares only about deliverables
    • Unlimited PTO (for real)
    • includes a mandatory end-of-year 2-week PTO for the entire team (so everyone feels comfortable being fully unplugged!)

    ‍

    You’ll thrive here if you:

    • Have 3 or more years of experience working as a professional devops engineer.
    • Are proficient in AWS (or comparable cloud service provider).
    • Have a strong understanding of relational databases, like Postgres and MySQL.
    • Have strong communication and collaboration skills.
    • Are interested and excited by the challenges and opportunities of startup life.
    • (optional) having SOC2 compliance would be a plus!
    Boston, Massachusetts, United States
    View job

  • Director of Customer Success

    Lending

    ⚡Director of Customer Success

     🌎Location: NYC Area

     Employment Type: Full Time, In-person / Hybrid 

     

    Company Overview

     A student-focused fintech company dedicated to increasing access to affordable education funding, the company provides innovative student loan solutions and a platform for student-athletes. The organization prioritizes ensuring successful loan repayment by offering tailored support to borrowers throughout the entire loan lifecycle.

     

    Role Overview

     The Director of Customer Success will be responsible for enhancing loan performance by ensuring borrowers stay on track with payments and avoid delinquency or default. This position requires a hands-on and data-driven individual capable of managing borrower behavior, strengthening servicer relationships, and implementing new strategies to boost autopay enrollment. At the start of your tenure, it will be a individual contributor position with a leadership title, looking to later down the line grow out a team and lead the upcoming CS division.

     

    Key Responsibilities

    Loan Performance & Autopay Strategy

    • Lead initiatives to maximize borrower autopay enrollment at all stages of the loan lifecycle (origination, pre-servicing, active repayment).
    • Develop and test incentives, communications, workflows, and partnerships aimed at increasing autopay participation.
    • Monitor and report on key repayment KPIs (autopay penetration, delinquency, default, cure rates) with a focus on continuous improvement.

    Servicer & Partner Oversight

    • Act as the primary point of contact for loan servicers, special servicers, and collection agencies.
    • Proactively monitor servicer performance and coordinate interventions to improve early-stage borrower engagement and prevent defaults.
    • Collaborate closely with partners to escalate at-risk borrower accounts and enhance collections workflows.

    Customer Experience & Communication

    • Oversee borrower engagement from onboarding through repayment, utilizing email, SMS, call campaigns, and platform-based messaging.
    • Create borrower education content and targeted messaging to encourage better financial behavior, particularly timely payments.
    • Support borrowers facing financial difficulties with empathetic, proactive communication and clear resolution options.

    Cross-Functional Leadership

    • Work with Product, Compliance, and Data teams to improve borrower-facing tools and ensure that all communication adheres to regulatory standards.
    • Partner with internal teams to identify and resolve friction points in the borrower journey, driving systemic improvements.

     

    Qualifications

    • 5+ years of experience in customer success, loan servicing, fintech, or related fields.
    • Proven success in driving repayment and retention metrics within a lending or fintech environment.
    • Strong understanding of loan servicing workflows, default management, and borrower behavior.
    • Experience with CRMs (Hubspot preferred), communication automation, and reporting tools.
    • Excellent written and verbal communication skills with a proactive mindset.
    • Analytical thinking and familiarity with tools like Excel, SQL, or BI dashboards is a plus.
    • Experience managing third-party vendors or servicers is highly desirable.
    • Passion for mission-driven work and improving borrower outcomes.

     

    Compensation & Benefits

    • Competitive salary with performance-based bonus
    • Equity options available
    • Health, dental, and vision coverage
    Richmond, Virginia, United States
    View job

  • growth marketing specialist

    Saas

    ⚡Job Title: Growth Marketing Specialist

    🌎Location: United States - Remote

    💰Salary: $120-150K Base* + Equity

    *based on experience level*

     

    About Our Client

    They are not just rethinking test prep—they're completely reinventing it. The mission is to transform how high school and college students engage with study materials using cutting-edge AI. Ditch the static PDFs and outdated flashcards—they're building dynamic, personalized learning journeys that actually make sense to today’s students. Now they're looking for a creative, driven marketer to help connect our platform with the students who need it most.

     

    This is a high-speed, high-autonomy role. No corporate layers. No red tape. Just a small, agile team where your ideas can go from brainstorm to live test in days. If you love growth loops, live for digital trends, and thrive in experimental environments—keep reading.

     

    Who You Are

    You’re not just fluent in digital strategy—you speak growth. You understand what drives attention, engagement, and obsession. You’ve got the instincts of a trend spotter, the brain of a strategist, and the hustle of a founder. You don’t just want to work on campaigns—you want to build movements.

    If you’ve ever launched a campaign on a hunch, optimized it on a gut check, and scaled it with data—you’ll fit right in.

     

    What You'll Be Driving

    • Growth Strategy Execution – Design and implement full-funnel acquisition strategies across organic, paid, and viral channels. Begin with content-driven and SEO-first approaches, then test and expand to SEM, partnerships, paid social, and influencer activations.
    • Magnetic Content Creation – Lead and curate content that’s irresistible to our student audience. Think bite-sized, high-value, and endlessly shareable—things that feel native, not forced.
    • SEO and SEM Expertise – Own and scale our organic discoverability. Analyze keywords, improve landing pages, and anticipate what students are frantically searching before finals week hits.
    • Performance Marketing Management – Run high-ROI paid campaigns across the platforms students live on—TikTok, YouTube, Instagram, Google, and beyond. Optimize spend to keep CAC low and LTV high.
    • Social Growth & Engagement – Grow our voice and presence on social channels. From meme content to viral videos to community collabs, turn attention into daily active users.
    • Data-Led Experimentation – You’ll build A/B tests, launch growth experiments, analyze results, and iterate fast. Success is measured in learning velocity and scaled impact.
    • Creator & Partner Collaborations – Identify and work with influencers, student communities, and educational voices who can spread our story in an authentic way.

     

    What You Bring

    • 6+ years of hands-on growth experience (ideally in SaaS, D2C, or EdTech)
    • A founder’s mindset—you move quickly, solve problems creatively, and aren’t afraid to get scrappy
    • Deep understanding of Gen Z culture and digital habits
    • Comfort with performance dashboards, KPIs, and growth metrics
    • Strong copy chops and a knack for creating engaging, persuasive messaging
    • Willingness to take bold swings and learn fast from the outcome

     

    Nice-to-Haves

    • Proven success with influencer marketing campaigns
    • Experience crafting viral or community-powered launches
    • Passion for AI, tech, or education
    • Track record of building organic growth engines or referral programs

     

    Why You’ll Love This Role

    • Total ownership—freedom to lead, test, and scale your strategies
    • Mission-driven work—helping students study smarter and succeed
    • Competitive comp + growth-based incentives
    • Remote flexibility—work from anywhere, results over hours
    • A team that moves fast, backs bold ideas, and believes in building cool, impactful stuff

     

    📧If you are interested please message me directly on maria.ramos@storm2.com or apply directly below.

    San Francisco, California, United States
    View job

  • Chief Financial Officer

    Lending

    ⚡ Chief Financial Officer (CFO)

    ✨ $180+ Million Funded Lending Company

    🌍 Hybrid/ In-Office (New York)

    💲 Salary: $150,000 - $225,000 base + equity

     

    A fast-growing fintech Series A revolutionizing the student lending space.

     

    For the past five years, they've been helping students finance their education through innovative loan solutions. They’re now looking for a highly skilled Chief Financial Officer to join them and help shape their Finance & Strategy as they scale.

    Seeking a hands-on, strategic, and entrepreneurial CFO to join the executive team and lead all aspects of financial strategy, operations, compliance, and reporting.

     

    Key Responsibilities

    • Strategic Financial Leadership
    • Serve as a core member of the executive team, helping shape strategic direction and financial planning across all business lines.
    • Advise on capital structure, fundraising strategy, investor communications, and corporate development.

     

    • Finance & Accounting Oversight
    • Oversee all financial operations, including budgeting, forecasting, cash flow management, and financial reporting.
    • Replace outsourced accounting functions and build and lead an internal finance team, starting with a bookkeeping/general ledger support role.

     

    • Compliance & Risk Management
    • Ensure ongoing financial and regulatory compliance, particularly around our registered investment advisor (RIA) obligations.

     

    • Operational Excellence
    • Be hands-on in day-to-day accounting activities as needed.
    • Implement scalable processes and systems to support company growth.

     

    • Cross-functional Collaboration
    • Partner with Legal, Product, Marketing and Operations to ensure financial considerations are aligned with product design, investor offerings, and compliance.

     

    Qualifications

    • 10+ years of progressive finance and accounting experience, including at least 3 years in a senior leadership role (VP Finance, CFO, etc.)
    • Experience in fintech, early-stage startups, financial services, or regulated investment products is highly preferred.
    • CPA and/or CFA is a plus but not required.
    • Comfortable working in a hands-on capacity while also setting long-term financial strategy.
    • Strong knowledge of GAAP, compliance, and tax implications for multi-entity structures.
    • Excellent communication skills and a collaborative, roll-up-your-sleeves mentality.

     

    What They Offer

    • A high-impact executive leadership role at a mission-driven, growth-stage company
    • Competitive salary and equity package
    • Opportunity to help build a category-defining financial services company from the inside out
    $180K - 225K per year
    New York, United States
    View job

  • Blockchain Developer Rust/Move

    Blockchain
    ⚡ Blockchain Developer
    ✨ Fast-Growing Start-up
    🌍 Remote (Global)
    About the company:
    This client is at the forefront of shaping the future of information services in global markets. As a dynamic, ambitious, and well-funded startup with cutting-edge technical expertise, we aspire to become a leader in decentralized data. The team is composed of professionals, academics, and advisors from renowned institutions such as Purdue University, University of Cambridge, University of Pennsylvania, Columbia University, and University of Oxford. They also bring valuable industry experience from top companies including JPMorgan Chase & Co., Qualcomm, ConsenSys, and Binance. They are committed to addressing the Oracle Dilemma through innovative solutions in consensus mechanisms, real-time data services, decentralized finance (DeFi), and Layer 1 (L1) technologies.

    Responsibilities:
    • Develop, maintain, and enhance our blockchain infrastructure using Rust and/or Move programming languages.
    • Design and optimize Layer 1 and Layer 2 protocols to improve scalability and performance on our blockchain platform.
    • Build decentralized, trustless systems that ensure security and immutability across the platform.
    • Collaborate with the core development team to resolve performance issues and address security vulnerabilities.
    • Conduct thorough code reviews and offer constructive feedback to maintain high-quality, maintainable code.
    • Stay informed about the latest trends in blockchain technology and contribute to the ongoing evolution of our platform.
    • Open-source contributors will be given strong consideration.
    Requirements:
    • 3+ years of strong experience with Rust, including a deep understanding of its unique features and best practices.
    • Expertise in blockchain concepts, including networking, consensus protocols, parallel execution, and storage.
    • Experience in creating decentralized, trustless systems, with a focus on scalability and performance optimization.
    • In-depth knowledge of system-level performance tuning techniques like memory management and CPU optimization.
    • Familiarity with blockchain security practices and the ability to identify and address potential vulnerabilities.
    • Excellent problem-solving skills.
    • Ability to work both independently and collaboratively in a fast-paced environment.
    • Proactive communication skills, with native-level proficiency in written and spoken English.
    • Proficiency in Move programming language.
    • Preferred: Experience with Move Runtime (Aptos Move is a plus).
    • Nice to have: Experience with Move Smart Contracts.
    • Open-source project contributions are a plus.
    Why Apply?
    • Fully Remote Work: Enjoy the flexibility of working remotely with adaptable hours, allowing you to work from anywhere in the world.
    • Competitive Compensation: Salaries are offered that are competitive with market standards.
    • Work-Life Balance: Eligible team members have access to flexible paid time off, sick leave, and other leave options, in line with local regulations.
    • National Holidays: National holidays are always observed for each team member’s country and offer paid leave based on local guidelines.
    • Health Benefits: Full-time employees are eligible for comprehensive health coverage, including medical, dental, and vision benefits (where applicable).

    📧 Interested in applying? Please click on the ‘Easy Apply’ button or email me at marcus.meager@storm2.com

    ⚡ Storm2 is a specialist FinTech recruitment firm with clients across Europe, APAC, and North America. To discuss open opportunities or career options, please visit our website at storm2.io and follow the Storm2 LinkedIn page for the latest jobs and intel.

     
    $150K - 250K per year
    Florida, United States
    View job

  • Partner Sales

    Payments
    Remote

    Storm2's client is a leading global payment orchestration platform, simplifying the complexities of payments for businesses worldwide. Their innovative solutions help companies accept payments seamlessly, driving revenue and reducing costs.

    They're seeking a dedicated Account Executive to join their dynamic sales team, focusing on expanding their client base and driving growth. This is an exciting opportunity to be part of a rapidly growing company and make a significant impact in the fintech industry.

    Key Responsibilities

    • Identify and engage potential clients through strategic prospecting and outreach.
    • Understand client needs and present tailored payment solutions to meet their requirements.
    • Manage the sales process from initial contact to closing deals, ensuring client satisfaction.
    • Collaborate with internal teams to ensure seamless implementation and support for clients.

    Requirements

    • 2+ years of experience in sales, preferably in the fintech or payments industry.
    • Proven track record of meeting or exceeding sales targets.
    • Excellent communication and interpersonal skills.
    • Ability to work independently and as part of a team in a fast-paced environment.

    📧 Interested in applying? Click the 'Easy Apply' button to join our team and help shape the future of payments!

    While I will do my best to review every application, if you feel you have exceptionally relevant experience, feel free to send me a connection request or DM with relevant info about your application:

    https://www.linkedin.com/in/rossjbyrne/

    $100K - 130K per year
    New York, United States
    View job

  • VP Customer Success

    Payments
     🚀 VP of Customer Success / Account Management 
    📍 United States (Remote)

    Job Summary

    Our client is a fast-growing scale up in the EWA / employee financial wellness space who are seeking a highly experienced and detail-oriented Vice President of Account Management/Implementations to join the team. This role is critical to the organization’s success in responding to client requests, managing escalations, and ensuring seamless migrations for PEO/payroll channel partners. The VP will be responsible for evaluating client-facing presentation materials, developing and documenting processes, and addressing gaps within the current systems to guarantee accountability and continuous improvement. 
    This position is a member of the Leadership Team and will need to demonstrate an aptitude for problem solving, process implementation, identifying friction points, and diplomatically address such for business improvement.

    Key Responsibilities:
    • Evaluate client-facing presentation materials, including monthly/quarterly reports, ensuring high-quality design and messaging.
    • Assess and manage response and escalation issues from Customer Service through Account Management.
    • Evaluate and address client requests and related escalation issues.
    • Develop and document processes for implementation and PEO/payroll channel/large enterprise partner activation.
    • Identify gaps within current systems, assign and direct resources to address these gaps, and document all processes to ensure accountability.
    • Collaborate with leadership to proactively resolve potential issues for clients.
    • Utilize a strengths-based approach to continuously improve organizational processes.

    Qualifications:
    • Track record of success in a cross functional space
    • Must have a proven track record of leading people
    • Proven experience in account management and implementations, preferably within the PEO/payroll industry/large enterprise.
    • Strong detail orientation and ability to thoughtfully address organizational gaps.
    • Excellent communication and presentation skills.
    • Ability to manage and direct resources effectively.
    • Experience in process development and documentation.
    • Strong understanding of organizational strengths and ability to leverage them for continuous improvement.

    Incentives:
    • Competitive salary
    • Bonus potential at 20% tied to company KPIs.
    • Commissions incentive tied to revenue growth in existing portfolio and acquisition/implementation of new clients.

    Storm2 specializes in FinTech recruitment, connecting top talent with industry-leading companies. To explore this opportunity or discuss your next career move, visit storm2.com and follow the Storm2 LinkedIn page for exclusive job insights!
     
    Philadelphia, Pennsylvania, United States
    View job

  • Senior DevOps Manager

    Middle Office Tech
    Remote

    ⚡ Senior DevOps Manager / Director

    🌍 Remote Canada

    💲 $150k–$180k USD + Equity + Benefits Stipend

     

    A fast-scaling IoT company backed by top-tier investors is hiring a hands-on DevOps leader to take ownership of platform reliability, AWS optimization, and infrastructure strategy as they scale from hundreds to thousands of deployments across the US.

     

    You’ll be joining a high-caliber founding team (ex-CTOs, engineers, and operators from top start-ups) and working directly with the CTO to reshape a critical business function from the ground up.

     

    This role is ideal for someone who’s run lean, high-impact DevOps teams at growing start-ups, and is excited to architect the future while solving real engineering challenges today.

     

    What You’ll Be Doing:

    • Own uptime, scalability, and cost optimization across the AWS stack
    • Right-size and lead a lean, focused DevOps/SecOps team (3–5 engineers)
    • Build out observability, alerting, CI/CD pipelines, and automation tooling
    • Drive PenTesting, SOC 2 compliance, and infrastructure-as-code best practices
    • Work across the org to remove engineering blockers and scale systems for the next stage of growth

     

    Who You Are:

    • 8–10+ years in DevOps, SRE, or Platform Engineering roles
    • Strong hands-on experience with AWS, Terraform, and modern DevOps tooling
    • Proven success leading small, high-performing technical teams
    • Comfortable digging into infra issues, optimizing costs, and improving deployment velocity
    • Strategic thinker with a bias for action, and confident collaborating with C-level leaders

     

    Why Apply?

    • Full ownership of infrastructure at a high-growth company
    • Work directly with a highly respected CTO and tight-knit senior team
    • Deep technical challenges in a product-first, engineering-led culture
    • Real equity upside and a say in how the company scales
    • Remote-friendly setup with flexibility and autonomy baked in

     

    📧 Interested? Click ‘Easy Apply’ or email me at ben.watts@storm2.com

     

    ⚡ Storm2 is a specialist FinTech + DeepTech recruitment firm with clients across North America. To explore open roles or discuss your career, visit storm2.com or follow our LinkedIn page for updates.

    $150K - 180K per year
    California, United States
    View job

  • Senior BDM – Enterprise

    Lending
    Remote

    💼 Senior Business Development Manager – Enterprise

    📍 Location: Remote (USA)

    💲 Salary: $230,000 Base | $287,500 OTE + Equity

    TLDR: This is a high-impact enterprise sales role at a fast-growing embedded finance platform. Our client is looking for a pure hunter with deep ISV & vertical SaaS expertise. $230K base, $287.5K OTE + equity. Remote (USA)

    Storm2 has partnered with a fast-growing fintech that is redefining how enterprise software companies embed financial solutions into their platforms. Backed by top-tier investors, this company is pioneering a new approach to working capital, helping businesses unlock liquidity and scale on their terms.

    They are now seeking a Senior Business Development Manager – Enterprise to drive high-impact partnerships with leading ISVs and vertical SaaS platforms. This is a pure hunter role, focused on landing and expanding relationships with enterprise-scale partners. The ideal candidate will bring deep expertise in embedded finance and a track record of successfully selling financial solutions within the ISV ecosystem.

    Responsibilities

    • Own the full sales cycle from prospecting to closing high-value enterprise deals
    • Develop and execute an outbound sales strategy targeting ISVs and vertical SaaS platforms
    • Engage with commercial and product teams to tailor embedded finance solutions
    • Build business cases demonstrating the financial and strategic benefits of a partnership
    • Negotiate and structure commercial agreements to drive long-term growth

     

    Qualifications

    • 7-10 years of enterprise sales or partnerships experience in fintech
    • Expertise in embedded finance and ISV sales at enterprise scale
    • Strong ability to sell to both commercial and product teams
    • Proven track record of closing complex, high-value deals
    • Experience using CRM tools to track and optimize sales performance

     

    What’s in it for you?

    • $230K base, $305K OTE + equity
    • High-impact role with autonomy and ownership
    • Fast-growing fintech transforming the embedded finance space
    • Remote-first work environment with flexibility
    • Clear path for career advancement

     

    This is a rare opportunity to own and scale a high-growth segment at a leading embedded finance company. If you're an experienced enterprise sales hunter with a strong ISV / V-SaaS background, we want to hear from you!

    To apply for this position or learn more, please click the "Apply Now" button above or contact patrick.massey@storm2.com

    San Francisco, California, United States
    View job

  • Principal Engineer – Block Node

    Blockchain
    Remote

    ⚡ Principal Software Engineer (Infrastructure Team)

    ✨ Cutting-edge 80-engineer strong Crypto Infra scale-up

    🌍 Remote (US) | $190,000 - 220,000 base + ~30% bonus in coins + cash bonus + equity

     

    A fast-growing, well-funded blockchain technology startup is redefining the future of enterprise and Web3 applications. They're building a next-generation distributed ledger platform that prioritizes speed, security, stability, and sustainability while ensuring decentralized trust remains verifiable and accessible.

     

    As a Principal Software Engineer, you’ll join their core infrastructure team to architect and optimize a Java-based, low-latency, high-throughput system component. In this hands-on role, you’ll collaborate with teams responsible for consensus, execution, and related infrastructure to deliver robust network data streaming, storage management, and public API solutions.

     

    They're looking for someone who has been a hands-on technical leader within Crypto and Web3, and who wants to continue that level of technical leadership in an org full of some of the world's top Blockchain experts.

     

    Responsibilities:

    • Design, implement, and enhance Java-based solutions focused on low-latency streaming and long-term storage.
    • Build and maintain server-side logic and public APIs using gRPC.
    • Develop high-performance, multi-threaded algorithms and optimize serialization processes to ensure scalability and efficiency.
    • Continuously evaluate emerging technologies and incorporate best practices from the Web3 and crypto ecosystems.
    • Work closely with cross-functional teams to drive architectural improvements and ensure system robustness.
    • Dedicate the majority of your time to designing, coding, and testing critical components.

     

    Requirements:

    • 10+ years of software development experience.
    • Master’s degree in Computer Science or equivalent work experience.
    • Proven proficiency in Java concurrency and high-performance computing, with solid experience in data IO and performance tuning.
    • Familiarity with event-driven and test-driven development processes, CI/CD pipelines, and integration tools.
    • Strong experience in Helidon and the Java VM.
    • Knowledge of blockchain and distributed ledger ecosystems, including cryptographic security principles.
    • A passion for driving innovation in the Web3 and crypto space.

     

    Why Join?

    • Competitive salary paired with significant equity participation.
    • Be at the forefront of building a next-generation distributed ledger platform.
    • Enjoy a remote-first culture that lets you work from anywhere in the US.
    • Join a dynamic team committed to redefining the standards of decentralized technology.

     

    📧 Interested in applying? Please click on the ‘Easy Apply’ button or email me at ben.watts@storm2.com

     

    ⚡ Storm2 is a specialist FinTech recruitment firm with clients across Europe, APAC, and North America. To discuss open opportunities or career options, please visit our website at storm2.com and follow the Storm2 LinkedIn page for the latest jobs and intel.

    $180K - 270K per year
    Dubai, Dubai, United Arab Emirates
    View job
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Director of Customer Success

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Richmond, Virginia, United States
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⚡Director of Customer Success

 🌎Location: NYC Area

 Employment Type: Full Time, In-person / Hybrid 

 

Company Overview

 A student-focused fintech company dedicated to increasing access to affordable education funding, the company provides innovative student loan solutions and a platform for student-athletes. The organization prioritizes ensuring successful loan repayment by offering tailored support to borrowers throughout the entire loan lifecycle.

 

Role Overview

 The Director of Customer Success will be responsible for enhancing loan performance by ensuring borrowers stay on track with payments and avoid delinquency or default. This position requires a hands-on and data-driven individual capable of managing borrower behavior, strengthening servicer relationships, and implementing new strategies to boost autopay enrollment. At the start of your tenure, it will be a individual contributor position with a leadership title, looking to later down the line grow out a team and lead the upcoming CS division.

 

Key Responsibilities

Loan Performance & Autopay Strategy

  • Lead initiatives to maximize borrower autopay enrollment at all stages of the loan lifecycle (origination, pre-servicing, active repayment).
  • Develop and test incentives, communications, workflows, and partnerships aimed at increasing autopay participation.
  • Monitor and report on key repayment KPIs (autopay penetration, delinquency, default, cure rates) with a focus on continuous improvement.

Servicer & Partner Oversight

  • Act as the primary point of contact for loan servicers, special servicers, and collection agencies.
  • Proactively monitor servicer performance and coordinate interventions to improve early-stage borrower engagement and prevent defaults.
  • Collaborate closely with partners to escalate at-risk borrower accounts and enhance collections workflows.

Customer Experience & Communication

  • Oversee borrower engagement from onboarding through repayment, utilizing email, SMS, call campaigns, and platform-based messaging.
  • Create borrower education content and targeted messaging to encourage better financial behavior, particularly timely payments.
  • Support borrowers facing financial difficulties with empathetic, proactive communication and clear resolution options.

Cross-Functional Leadership

  • Work with Product, Compliance, and Data teams to improve borrower-facing tools and ensure that all communication adheres to regulatory standards.
  • Partner with internal teams to identify and resolve friction points in the borrower journey, driving systemic improvements.

 

Qualifications

  • 5+ years of experience in customer success, loan servicing, fintech, or related fields.
  • Proven success in driving repayment and retention metrics within a lending or fintech environment.
  • Strong understanding of loan servicing workflows, default management, and borrower behavior.
  • Experience with CRMs (Hubspot preferred), communication automation, and reporting tools.
  • Excellent written and verbal communication skills with a proactive mindset.
  • Analytical thinking and familiarity with tools like Excel, SQL, or BI dashboards is a plus.
  • Experience managing third-party vendors or servicers is highly desirable.
  • Passion for mission-driven work and improving borrower outcomes.

 

Compensation & Benefits

  • Competitive salary with performance-based bonus
  • Equity options available
  • Health, dental, and vision coverage

Apply now

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