Senior Account Manager

Location: New York City, five days on-site
Compensation: Competitive Base + equity
Industry: FinTech, RegTech and financial services technology

The Opportunity

An early-stage financial technology company is hiring its first dedicated Account Manager in New York.

The company provides technology that helps banks and fintech businesses manage business verification, risk and fraud. It is now building a formal account management function to support its growing customer base.

This is a senior individual contributor role for someone who wants direct ownership of strategic accounts while helping establish the processes and structure behind the function.

What You’ll Do

• Own relationships with banks, fintech businesses and other financial institutions
• Act as the main commercial contact for a portfolio of strategic customers
• Build strong relationships across compliance, risk, operations and senior leadership teams
• Lead account planning, renewals and ongoing commercial discussions
• Identify retention, expansion and cross-sell opportunities
• Work closely with product, implementation and commercial teams
• Build processes for account reviews, customer engagement and renewal management
• Help shape how the account management function develops and scales
• Manage complex customer challenges from initial escalation through to resolution

What We’re Looking For

• Direct experience in strategic, enterprise or senior account management
• Experience managing banks, fintech businesses or financial institutions
• Clear commercial ownership across renewals, retention or account expansion
• Background within FinTech, RegTech, financial services software, identity, fraud, compliance or banking infrastructure
• Experience working with SaaS, platform or API-based products
• Evidence of personally managing accounts rather than overseeing the work from a distance
• Comfortable building processes in an early-stage environment
• Able to work effectively without an established playbook
• Strong communication and stakeholder management skills
• Open to a hands-on individual contributor role, even if currently managing a team
• A track record of progression and consistent performance

Why Join?

• Become the first dedicated Account Manager in the business
• Take ownership of important relationships across banks and fintech customers
• Build the account management function from the ground up
• Influence its processes, structure and future direction
• Work closely with product and commercial leadership
• Join at a stage where individual contributions have a visible impact
• Receive equity alongside the wider compensation package

Working Setup

This role is based in New York City and requires five days per week in the office.

Candidates must already be based within commuting distance of NYC or be prepared to relocate.